Contact MemoHoney: Which Desk to Call or Email
Quick answerFor order support, tracking and refunds, call the MemoHoney order desk at +1 (302) 200-3480 with your order ID. For website questions such as typos, privacy or press, email [email protected], Monday to Friday, 9am to 5pm ET. That inbox cannot see orders. Medical questions go to your own doctor, and emergencies to 911.
- 60-day satisfaction window
- Free US shipping on 3 and 6 bottles
What are the ways to reach MemoHoney?
There are two main channels. The order desk handles anything about a purchase. The website inbox handles anything about these pages.
Choose well at the start and one call is usually enough. The cards below show what each channel can and cannot do.
Order support
+1 (302) 200-3480. Order support, tracking, changes, refunds and returns. Run by the checkout platform (BuyGoods). Hours not published.
Sales email
[email protected]. Listed on the sales page and the label for order questions. Include your order ID.
Website inbox
[email protected]. Pages, typos, privacy and press, Mon-Fri 9:00am-5:00pm ET. It cannot see orders.
Which desk should get your question?
Find your question in the left column. The middle column names the desk, and the right column shows how to reach it.
| Your question | Who handles it | How to reach them |
|---|---|---|
| Where is my order? | Order support | +1 (302) 200-3480 |
| Change or cancel an order | Order support | +1 (302) 200-3480 |
| Refund or return | Order support, then the returns address | +1 (302) 200-3480, then 500 Park Avenue, Floor 8, New York, NY 10022 |
| Charge you do not recognize | Order support, then your card issuer | +1 (302) 200-3480 |
| Typo or error on a page | Website inbox | [email protected] |
| Privacy or press question | Website inbox | [email protected] |
| Is it safe with my medicine? | Your doctor or pharmacist | Your own clinic |
| Sudden confusion or chest pain | Emergency services | Call 911 |
How is the order desk different from the website email?
The order desk belongs to the checkout platform that took your payment. It can look up your order, change it, track it and start a refund. Call +1 (302) 200-3480 and have your order ID ready.
The website inbox, [email protected], belongs to Memohoneysite, a U.S. MemoHoney retailer and label guide. We write these pages. We cannot see your card, your address or your order, so we cannot change anything about it.
If you email us about an order by mistake, we will point you back to the order desk. It is quicker to call them first.
What happens when you call the order desk?
Most calls follow the same short path. Knowing it ahead of time makes the call easier, especially for a parent who dislikes phone menus.
Give your order ID
The desk finds your order by this number. Your name and email can help if the ID is lost.
Say what you need
Tracking, a change, a cancellation or a refund. One request per call keeps things clear.
Ask for a reference
Write down the date, the time and any case number the desk gives you.
Watch your email
Confirmations and return steps arrive by email. Check the spam folder too.
What phone number is printed on the bottle?
The label prints the distributor's details: Instituto Experience, PO Box 12730, Ogden, UT 84404, +1 (507) 448-8190 and [email protected].
That line belongs to the distributor, not to the checkout. For an order you placed through the sales page, the order desk at +1 (302) 200-3480 is the faster route. You can see the full label on the Supplement Facts page.
What should you include when you get in touch?
A short, complete message gets a faster answer. Gather these details before you call or write.
Have these ready
- Your order ID from the confirmation email.
- The name and email address you typed at checkout.
- The pack you bought: 2, 3 or 6 bottles.
- The order date, so the desk can check the 60-day window.
- For a return: the tracking number of the parcel you sent.
- For a page error: the page address, the sentence and your source.
Keep payment details private
Never send your full card number or any password by email. Your order ID is enough for the desk to look you up.
Where do returns go, and how does a refund work?
Call the order desk first so your return is on file. Then mail the bottles to 500 Park Avenue, Floor 8, New York, NY 10022.
Write your full name, email and order ID inside the parcel. Buyer pays return shipping. Use a tracked service. Per the sales page, the refund is issued within 3-5 business days of the return being credited, and your card may take another 5-10 days to show it.
The sales page calls it a “60-Day Satisfaction Guarantee” from the date of purchase. Its FAQ calls the guarantee “unconditional”, yet the same page says a refund request needs “at least 30 days of use”. Ask the order desk which rule applies before you send anything back. See the refund policy for each step.
- 60days from purchase
- 30days of use asked for first
- 3-5business days for the refund to go out
- 5-10days to reach your card
Why are there two New York addresses?
They do different jobs. Our office at 1740 Broadway, Floor 15, New York, NY 10019 handles mail for this website. It does not take returns or sell bottles.
Returns go only to 500 Park Avenue, Floor 8, New York, NY 10022. A parcel sent to the office address may not be credited, so use the returns address above.
| Address | Use it for | Do not use it for |
|---|---|---|
| 1740 Broadway, Floor 15, New York, NY 10019 | Letters about the website, privacy or press | Returns or order changes |
| 500 Park Avenue, Floor 8, New York, NY 10022 | Returned bottles, with your details inside | Letters or questions |
| PO Box 12730, Ogden, UT 84404 | Distributor mail, as printed on the label | Returns, unless the order desk says so |
What if a charge looks wrong, or you paid on another site?
Call the order desk with the date and amount of the charge. Ask them to explain each line on your statement.
MalwareTips reported that ads for another product, Neuro Recall, led to a MemoHoney sales page (MalwareTips, Sept 26 2026). If you meant to buy something else, say so when you call.
If you cannot match a charge to any order, call your card issuer too. Our buyer check lists the steps to take before and after you pay.
Where should medical questions and emergencies go?
Medical questions go to your own doctor or pharmacist. They know your heart, your blood pressure and your full list of medicines. No one at the order desk or on our team can judge whether a supplement suits you.
This matters most for people on blood pressure medicine, nitrates such as nitroglycerin, or ED pills. Both amino acids can lower blood pressure, which may stack with those drugs (Mayo Clinic, L-arginine) (WebMD, L-citrulline). More on the side effects page.
In an emergency, call 911
Chest pain needs 911. So do stroke signs: sudden confusion, slurred speech, trouble seeing or a weak side. Dial right away and jot down when they started (CDC, Stroke signs).
Reaching the right MemoHoney desk: common questions
Which number reaches MemoHoney customer service?
Dial +1 (302) 200-3480 for the order desk. It is run by the checkout platform, and its hours are not published.
What is the MemoHoney email address for order support?
The sales page lists [email protected] for order support. Put your order ID in the subject line.
Can [email protected] help with my order?
No. That inbox handles website questions only and cannot see orders, payments or tracking. Call the order desk instead.
What address takes MemoHoney returns?
Mail it to 500 Park Avenue, Floor 8, New York, NY 10022. Slip a note with your name, email and order ID into the box, and pay for tracking.
Why is there an Ogden, Utah phone number on the MemoHoney bottle?
That is the distributor's line printed on the label. For order support and refunds, the order desk is the faster route.
Can I stop a MemoHoney order after paying?
Call +1 (302) 200-3480 as soon as possible, with your order ID. Once a parcel ships, the return steps apply instead.
When does MemoHoney refund money reach my card?
Allow 3-5 business days after the return is logged, plus 5-10 days for the card, per the sales page. Keep your tracking number until the money shows up.
Who do I ask if MemoHoney is safe with my medicines?
Your own doctor or pharmacist. Nobody at the order desk or on our site team is in a position to judge your medicines.
Is the New York office open to visitors?
Our office at 1740 Broadway, Floor 15, New York, NY 10019 handles mail for the website. It is not a store, and it does not take returns.
Know who to call? Order MemoHoney with the details saved
One capsule a day, 30 per bottle, with every amount printed on the label and no honey in it. Packs start at $49 a bottle on 6 bottles, with a 60-day money-back window. On heart or blood pressure medicine? Check with your doctor first.
